Introduction
ParcelPilot (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate lead intelligence and campaign management platform.
By using ParcelPilot, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Account Information
- Name and email address
- Organization details
- OAuth authentication data (Google)
- Billing and payment information
Property and Lead Data
- Property addresses and ownership information
- Public records data (tax, foreclosure, probate)
- Contact information (names, addresses, phone numbers)
- Campaign and outreach data
Usage Information
- Log data (IP addresses, browser type, pages visited)
- Device information
- Session data and timestamps
- Feature usage and interaction data
How We Use Your Information
- Service Delivery: To provide, maintain, and improve our platform features
- Data Enrichment: To perform address cleansing, skip tracing, and lead scoring
- Communication: To send transactional emails, notifications, and updates
- Analytics: To analyze usage patterns and improve user experience
- Security: To detect, prevent, and address fraud and security issues
- Compliance: To comply with legal obligations and enforce our terms
Data Sharing and Third Parties
We may share your information with third parties in the following circumstances:
Service Providers
- Address validation services (SmartyStreets, Melissa Data)
- Skip tracing providers (Lob, US Lead List)
- Cloud infrastructure (Google Cloud Platform)
- Payment processing (Stripe)
- Email delivery (SendGrid, Resend)
- Error monitoring (Sentry)
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, safety, or property.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement industry-standard security measures to protect your data:
- Encryption of data in transit (TLS/HTTPS) and at rest
- Row-Level Security (RLS) for multi-tenant data isolation
- Regular security audits and vulnerability assessments
- Access controls and authentication (OAuth 2.0)
- Automated backups and disaster recovery procedures
- PII access audit logging
Note: While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your data.
Your Rights and Choices
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@parcelpilot.com
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active
- Lead Data: Retained per your subscription and legal requirements
- Usage Logs: Retained for 90 days for security and analytics
- Billing Records: Retained for 7 years for tax compliance
Cookies and Tracking
We use cookies and similar tracking technologies for:
- Authentication and session management
- User preferences and settings
- Analytics and performance monitoring
- Security and fraud detection
You can control cookies through your browser settings, but disabling cookies may limit functionality.
Children’s Privacy
ParcelPilot is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@parcelpilot.com
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. Continued use of ParcelPilot after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: