Terms of Service

1. Agreement to Terms

By accessing or using ParcelPilot (“Service”, “Platform”, “we”, “our”, or “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you (whether personally or on behalf of an entity) and ParcelPilot. You represent that you have the legal authority to enter into this agreement.

2. Description of Service

ParcelPilot is a real estate lead intelligence and campaign management platform that provides:

• Property data import and enrichment
• Address validation and cleansing
• Skip tracing and contact discovery
• Distress scoring and lead prioritization
• Direct mail campaign management
• Multi-channel outreach tracking

3. Account Requirements

Eligibility

You must be at least 18 years old and legally able to enter into contracts to use ParcelPilot. By creating an account, you represent and warrant that you meet these requirements.

Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities under your account
• Notify us immediately of any unauthorized access
• Do not share your account with others

Account Information

You agree to provide accurate, current, and complete information during registration and to update such information as necessary. We reserve the right to suspend or terminate accounts with false or misleading information.

4. Acceptable Use Policy

You agree to use ParcelPilot only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable laws, including TCPA, CTIA, CAN-SPAM, or GDPR
• Contact individuals on Do Not Call (DNC) lists
• Send unsolicited communications without proper consent
• Use the Service for harassment, spam, or fraudulent purposes
• Attempt to access accounts or data belonging to others
• Reverse engineer, decompile, or disassemble the Platform
• Interfere with or disrupt the Service or servers
• Use automated systems to scrape or extract data
• Upload malware, viruses, or malicious code

5. User Data and Content

Your Data

You retain ownership of all data you upload to ParcelPilot (“Your Data”). By uploading data, you grant us a limited license to process, store, and display Your Data to provide the Service. You represent that you have all necessary rights and permissions to upload Your Data.

Data Accuracy

While we use third-party services to enrich and validate data, we do not guarantee the accuracy, completeness, or reliability of any data provided through the Service. You are responsible for verifying data before use.

Public Records

Property and ownership data sourced from public records is subject to the terms of those sources. ParcelPilot aggregates publicly available information but does not guarantee its accuracy or timeliness.

6. Fees and Payment

Subscription Tiers

ParcelPilot offers multiple subscription tiers with different features and quota limits:

• Solo: Limited records and basic features
• Starter: Increased quotas and advanced features
• Pro: Full API access and higher limits
• Agency: Custom pricing and dedicated support

Billing

• Subscriptions are billed monthly or annually in advance
• Additional usage beyond quota limits incurs per-unit charges
• All fees are non-refundable unless required by law
• We use Stripe for payment processing (subject to their terms)

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months.

7. Intellectual Property

The Service, including its design, features, functionality, and underlying technology, is owned by ParcelPilot and protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or create derivative works based on the Service without our express written permission. ParcelPilot, the ParcelPilot logo, and related marks are trademarks of ParcelPilot.

8. Disclaimer of Warranties

To the fullest extent permitted by law, ParcelPilot disclaims all warranties, including but not limited to:

• Merchantability and fitness for a particular purpose
• Data accuracy, completeness, or reliability
• Uninterrupted or error-free service
• Security or freedom from viruses
• Results or outcomes from using the Service

9. Limitation of Liability

In no event shall ParcelPilot’s total liability exceed the amount you paid to ParcelPilot in the 12 months preceding the claim. This limitation applies to all causes of action, whether in contract, tort, strict liability, or otherwise.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of these limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless ParcelPilot and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of applicable laws or regulations
• Your Data and its use

11. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for any reason, including:

• Violation of these Terms or Acceptable Use Policy
• Non-payment of fees
• Fraudulent or illegal activity
• Prolonged inactivity
• At our sole discretion

Upon termination, your right to use the Service ceases immediately. We may delete Your Data according to our data retention policies.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be communicated via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the modified Terms.

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

14. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and ParcelPilot regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions shall remain in effect.
• Waiver: Failure to enforce any right or provision does not constitute a waiver.
• Assignment: You may not assign these Terms without our consent. We may assign them without restriction.
• Force Majeure: We are not liable for delays or failures due to circumstances beyond our control.

15. Contact Information

Questions about these Terms? Contact us: